{"id":651,"date":"2020-06-04T15:33:41","date_gmt":"2020-06-04T13:33:41","guid":{"rendered":"https:\/\/boumavervoersdiensten.nl\/faq\/"},"modified":"2020-12-09T15:46:33","modified_gmt":"2020-12-09T14:46:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/boumavervoersdiensten.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row video_bg=&#8221;use_video&#8221; enable_video_color_overlay=&#8221;true&#8221; video_overlay_color=&#8221;#0a0a0a&#8221; video_mp4=&#8221;http:\/\/boumavervoersdiensten.nl\/wp-content\/uploads\/2020\/06\/video_bouma.mp4&#8243; video_image=&#8221;18&#8243; text_align=&#8221;center&#8221; top_padding=&#8221;180&#8243; bottom_padding=&#8221;180&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<h1 class=\"headline font-inherit fontsize-xxxxl fontweight-800 lh-12 align-center transform-inherit text-schaduw\" style=\"margin: 0 0 10px 0; color: #ffffff;\">Bouma Private Driver Service<br \/>\nProfessionals in Mobility<\/h1><div class=\"headline font-inherit fontsize-m fontweight-inherit lh-inherit align-center transform-inherit \" style=\"margin: 0 0 20px 0; color: #ffffff;\">Book your Premium Ride in advance!<\/div><a href=\"\/en\/reservation\/\" target=\"_self\" class=\"button color-3 large \" style=\"border-radius: 2px;\">Book now!<\/a>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; top_padding=&#8221;70&#8243; bottom_padding=&#8221;100&#8243;][vc_column width=&#8221;1\/1&#8243;]<h2 class=\"headline font-inherit fontsize-xxl fontweight-inherit lh-12 align-center transform-inherit \" style=\"margin: 0 0 10px 0;\">FREQUENTLY ASKED QUESTIONS<\/h2><h2 class=\"headline font-inherit fontsize-l fontweight-inherit lh-12 align-center transform-inherit \" style=\"margin: 0 0 40px 0;\">Check frequently asked questions here<\/h2>[\/vc_column][\/vc_row][vc_row bottom_padding=&#8221;100&#8243;][vc_column width=&#8221;1\/1&#8243;]<h2 class=\"headline font-inherit fontsize-m fontweight-inherit lh-12 align-left transform-inherit \" style=\"margin: 0 0 40px 0;\">Booking and cancelling<\/h2>[vc_tta_accordion][vc_tta_section title=&#8221;How can I book a Premium Ride?&#8221; tab_id=&#8221;1591783702761-8aadbf1b-2c6b&#8221;][vc_column_text]You can make a booking by using the \u201cBOOK NOW\u201d button and following the steps.<\/p>\n<p>Even without an account you can book instantly. Any specific wishes or details can be filled out in the process.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I cancel my booking?&#8221; tab_id=&#8221;1591783702781-ea180cd5-7a07&#8243;][vc_column_text]Directly after your booking you will receive a confirmation email. You can cancel your booking by sending a reply to this email with the request to cancel. When in doubt, please contact us by phone or WhatsApp.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How far in advance can I book, or cancel my booking?&#8221; tab_id=&#8221;1591795959964-25b1ae86-8fd6&#8243;][vc_column_text]You can book or cancel up to 3 hours prior to your journey. We will reimburse 100% of payments done when cancelled till 6 hours prior to the pick-up time. Till 3 hours in advance, 50% of payments done will be reimbursed. Cancellations done within the 3 hour window will not be reimbursed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I enter a different billing address than my pick-up address?&#8221; tab_id=&#8221;1591796002622-a873f435-e02d&#8221;][vc_column_text]Yes you can, by entering the billing address in the separate space in the booking system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I receive an invoice?&#8221; tab_id=&#8221;1591796046448-1581b222-2255&#8243;][vc_column_text]Directly after your booking you will receive a confirmation email with payment details. If so desired we can provide you with a detailed invoice including VAT. Please send us an email requesting a detailed invoice.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which payment methods do you offer?&#8221; tab_id=&#8221;1591796069957-bb24dd53-c0d3&#8243;][vc_column_text]We offer iDeal, PayPal and credit card payments, to be made directly with your booking. You can also pay by Debit card, or in cash in the car. Please note that we do not accept \u20ac 100, \u20ac 200, or \u20ac 500 bills for our own safety.<\/p>\n<p>Business clients can opt for our monthly invoice option.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Am I required to make an account?&#8221; tab_id=&#8221;1592978351646-253f5071-4398&#8243;][vc_column_text]No, this is not a requirement, although having an account offers you some benefits, like discounts after saving enough points.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<h2 class=\"headline font-inherit fontsize-m fontweight-inherit lh-12 align-left transform-inherit \" style=\"margin: 0 0 40px 0;\">Signing in &amp; Account<\/h2>[vc_tta_accordion][vc_tta_section title=&#8221;Am I required to make an account?&#8221; tab_id=&#8221;1591783653175-db413de7-0141&#8243;][vc_column_text]No, this is not a requirement, although having an account offers you some benefits, like discounts after saving enough points.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the benefits of an account?&#8221; tab_id=&#8221;1591783653197-94564241-75f3&#8243;][vc_column_text]When you have a personal account, you will no longer have to fill out your personal data with every booking. Also you automatically save points for discounts, and you could apply for monthly billing, and much more.<\/p>\n<p>On your birthday, you will receive a personal gift from us.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I pay by invoice?&#8221; tab_id=&#8221;1592978409661-c78de1c1-05df&#8221;][vc_column_text]This is of course an option. For more information please contact us by phone for terms and conditions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens to my personal data?&#8221; tab_id=&#8221;1592978516717-bc394660-4f57&#8243;][vc_column_text]If you don\u2019t have a personal account, your data will be destroyed automatically after each booking, in compliance with GDPR.<\/p>\n<p>All personal data in your account is secured in our system (in compliance with GDPR) and are only used for our administration, and to let you benefit from promotions, or so we know when to send you a birthday present.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I want to cancel my account.&#8221; tab_id=&#8221;1592978537102-e51fecf3-e4ca&#8221;][vc_column_text]No problem. Please send an email to: accounts@boumavervoersdiensten.nl with your request. We will confirm the cancellation of your account shortly.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row video_bg=&#8221;use_video&#8221; enable_video_color_overlay=&#8221;true&#8221; video_overlay_color=&#8221;#0a0a0a&#8221; video_mp4=&#8221;http:\/\/boumavervoersdiensten.nl\/wp-content\/uploads\/2020\/06\/video_bouma.mp4&#8243; video_image=&#8221;18&#8243; text_align=&#8221;center&#8221; top_padding=&#8221;180&#8243; bottom_padding=&#8221;180&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row text_align=&#8221;center&#8221; top_padding=&#8221;70&#8243; bottom_padding=&#8221;100&#8243;][vc_column width=&#8221;1\/1&#8243;][\/vc_column][\/vc_row][vc_row bottom_padding=&#8221;100&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_tta_accordion][vc_tta_section title=&#8221;How can I book a Premium Ride?&#8221; tab_id=&#8221;1591783702761-8aadbf1b-2c6b&#8221;][vc_column_text]You can make a booking by using the \u201cBOOK NOW\u201d button and following the steps. Even without an account you can book instantly. Any specific wishes or details can be filled out in the process.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I cancel my booking?&#8221; tab_id=&#8221;1591783702781-ea180cd5-7a07&#8243;][vc_column_text]Directly after your booking you will receive a confirmation email. You can cancel your booking by sending a reply to this email with the request to cancel. When in doubt, please contact us by phone or WhatsApp.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How far in advance can I book, or cancel my booking?&#8221; tab_id=&#8221;1591795959964-25b1ae86-8fd6&#8243;][vc_column_text]You can book or cancel up to 3 hours prior to your journey. We will reimburse 100% of payments done when cancelled till 6 hours prior to the pick-up time. Till 3 hours in advance, 50% of payments done will be reimbursed. Cancellations done within the 3 hour window will not be reimbursed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I enter a different billing address than my pick-up address?&#8221; tab_id=&#8221;1591796002622-a873f435-e02d&#8221;][vc_column_text]Yes you can, by entering the billing address in the separate space in the booking system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I receive an invoice?&#8221; tab_id=&#8221;1591796046448-1581b222-2255&#8243;][vc_column_text]Directly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/pages\/651"}],"collection":[{"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/comments?post=651"}],"version-history":[{"count":8,"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/pages\/651\/revisions"}],"predecessor-version":[{"id":907,"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/pages\/651\/revisions\/907"}],"wp:attachment":[{"href":"https:\/\/boumavervoersdiensten.nl\/en\/wp-json\/wp\/v2\/media?parent=651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}